Member Focus

Member Focus invites ASCA members to express their views on key ASC issues. Share your perspective with your colleagues and get to know your peers in the ASC community.

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Ashley Hilliard, RN

Title: Administrator
Facility Name: Piedmont Outpatient Surgery Center
City: Winston-Salem
State: North Carolina
Length of time your facility has been an ASCA member: Four years

What changes in the OAS CAHPS Survey would make the experience easier and more productive?

I have long believed this survey was burdensome to ASCs and is an extra cost that is not necessary. I question if we are truly capturing the important feedback from the patients. In addition, each ASC is different and a one-size-fits-all type survey can omit some important information for that specific ASC. We get a greater return from our ASC-specific surveys, and perhaps reverting back to those and submitting site-specific data would be beneficial for all parties.

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