Member Focus

Focus on Members

Focus on Members

Member Focus

Member Focus invites ASCA members to express their views on key ASC issues. Share your perspective with your colleagues and get to know your peers in the ASC community.

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Cambria Krovic

Cambria Krovic

Title: Controller
Name of ASC: Ophthalmology Surgical Center, Inc.
City: Harrisburg
State: Pennsylvania
How long has your facility been an ASCA member? Five or more years

 

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What are your top three tips for timely patient collections?

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Verify every patient’s financial responsibility.

Every surgical counselor is given a master fee schedule. Surgical counselors are to calculate to the best of their knowledge the financial responsibility for the patient. We never let anyone go into surgery with unknown financial costs. We give the patient our best estimate. The patient is told this is only an estimate, and that the bill is not final until we hear back from their insurance company.

After calculating costs, the patient is responsible to pay at the time of check-in on the day of surgery. If patients have difficulty paying, we offer outside interest free patient financing plans.

We went from sending out over 100 bills per month in 2014 to sending out 10-15 bills per month in 2019. It was not an easy overnight change. We had to work as a team to achieve this.

 

 














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