Member Focus

Focus on Members

Focus on Members

Member Focus

Member Focus invites ASCA members to express their views on key ASC issues. Share your perspective with your colleagues and get to know your peers in the ASC community.

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Sandra Oglesby, CASC

Sandra Oglesby

Title: Administrator
Facility Name: The Surgery Center at TGH Brandon Healthplex
City: Tampa
State: Florida
Length of time your facility has been an ASCA member: Two years

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How do you keep staff morale up?

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Listening and taking action are the key to driving and maintaining staff morale. Frequent staff meetings and one-on-ones with each member of the team allow opportunities to make suggestions for improvement publicly or privately. We placed a white board in our break room and encourage the team members to write their wishes (opportunities for improvement, additional equipment, updates they would like to see in the EHR, etc.).

When wishes are added, the leadership team evaluates and places in one of three categories: 1) Implement Quickly 2) Planning Mode or 3) Future Project. At each staff meeting, the leadership team spends just a few minutes reviewing items on the wish list and steps that are being taken. Of course, there are occasional items that are simply not feasible and these are addressed, as well, allowing discussion with the team regarding why they are not feasible or other options that might provide the desired result. I have found that transparency and honesty is the best solution to answering questions.

In addition to staff feedback, we also seek input from our surgeons and encourage them to provide positive feedback and on-the-spot recognition fostering a “One Team” approach to patient care. It is not uncommon to see surgeons walking through the ASC, following their cases and thanking the staff for a great day.

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What are your best tips for running an effective and efficient governing body meeting?

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I utilize a consent agenda for the routine quarterly informational items, such as volume, broken down by specific surgeons and payor mix, infection control data, hand washing surveillance, new product or formulary requests along with cost analysis, information on drills, in-services and staff education, routine life safety items, etc. I send the consent agenda along with any supporting documents to the governing board approximately a week before the meeting. The board members are asked to review the consent agenda items and supporting documents prior to the meeting and come prepared to discuss their questions or concerns. This allows for a quicker review and approval process during the meeting and allows time to address new items, credentialing appointments/reappointments and facility financials.

 

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