Member Focus

Focus on Members

Focus on Members

Member Focus

Member Focus invites ASCA members to express their views on key ASC issues. Share your perspective with your colleagues and get to know your peers in the ASC community.

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Questions? Write Sahely Mukerji.

 


 

Julie Baker

Julie Baker

Title: Administrator
Name of ASC: AdventHealth Surgery Center Lenexa
City: Lenexa
State: Kansas
How long has your facility been an ASCA member? Five or more years

 

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What are your top three tips for timely patient collections?

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Communication prior to surgery regarding a patient's expected financial responsibility is key. We call patients at least one week prior to their procedure and go over their benefits in detail. That way they have a good idea of what they will be required to pay.

Collecting up front payments is another way to ensure timely collections. If the majority of the patient responsibility is satisfied prior to the date of service, collections afterward are much more timely.

Making it easy for the patient will promote timely collections as well. Being clear about what to expect and then giving them options for payment will ensure more timely collections.

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Do you routinely perform EKGs on select patients in your facility prior to their procedure?

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We do not routinely do EKGs. Often, this is identified during the pre-surgery phone call and patients are encouraged to see their primary care physician and/or cardiologist for cardiac clearance.